I was stuck standing in line at the unemployment office on Friday, and for everyone who has experienced this, it is certainly not an enviable experience. I arrived 45 minutes before the office opened, figuring I'd be one of the first 20 (I ended up being 13th) in line to limit the time I would spend there.

​

After being in line for about 30 minutes, I noticed that the security guard was the only person working in the office. He walked up and down the line, asking people questions such as: Do you need a pen? Do you need this form? What's the purpose of your visit? He was also reminding people that they needed two identical forms. He helped prepare clients to streamline the process.

​

Did he take the initiative to do this, or is this part of his job description? Regardless, he certainly made a difference. Maybe helping those folks in transition standing in line helped him maintain order. At any rate, it was a bright touch to an office that certainly can use positive news. 

​

I visited the office the following week and observed the security guard doing the same. Kudos for leveraging the security guard to help the office move smoothly.