Kevin SchwarmAug 3, 20235 min readCustomer ServiceCustomer Service Anyone?After interacting with employees at a grocery store, restaurant, online websites, and various medical providers, my takeaway is that...
Kevin SchwarmMay 31, 20234 min readCustomer ServiceIs Grocery Service Dead?Typically, when I'm in a grocery store, I engage in a laser-focus mentality -- pick up a handful of items, pay, and then move on. I often...