Early Bird Gets the Worm?

Over the years, I’ve had some very wise corporate and small business people tell me never be the first volunteer for a new project or initiative – especially if it’s directed at your PC or some of your other technology. What typically happens involves issues or bugs with the new project, which have to be worked out before it is successful. If a bug occurs, it often takes some time and those early adopters are adversely affected. What do you gain by volunteering first?

 

My latest experience occurred today in my marketing department. IT is switching users from the Sales domain to the Marketing domain. Therefore, first thing today, those early volunteers need to change their login domain from Sales to Marketing when they login to the network. The directions appeared to be a little unclear so during my initial logon, I didn’t change the domain. This occurred at 6:55 am and I didn’t think my project IT technician was available at the time for support a that hour so I decided to reboot my PC and start over. During the second time, I did change my domain to Marketing. Everything appeared to be OK and I could recycle the email instructions. Well, not exactly.

 

At 10:18 am, I receive an email from the IT technician who said our Sales account was not migrated last night as scheduled. What’s the result? Users are losing access to network folders, data on the desktop and personal folders in Outlook. Apparently, these folders will be migrated manually. Stay tuned.  

 

I understand there are sometimes issues with migrations but does this technician need to notify the group migrating at 10:18 am? Why not first thing in the morning? When did he receive word from the network migration folks that certain accounts were not migrated last night? Where did the communication break down?

 

One other question, why not be available to take emails if not calls first thing in the morning? I would suspect someone responsible for such a migration would be anxious to see how things are progressing. In other words, if there are issues, it’s better to hear first thing in the morning as opposed to 10 or 11 am. I suspect with only about 25 users being migrated during the first wave, providing some basic support would be manageable by this IT technician.

 

Things were eventually rectified without much inconvenience, which was pleasant to hear, but regardless, the next project or initiative, I will not be in the first wave of volunteers. It’s just too much of a lose-lose proposition.

 

Kevin Schwarm

I have over 25 years of professional experience in business, information technology (IT), and customer service. Industry experience in retail, medical insurance, higher education, non-profit, financial services, and property and casualty insurance. Customer focused professional interested in providing value (save time, money and aggravation) by evaluating and analyzing information, services and products with a unique perspective.

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