Right next to McDonald’s, at 1402 North Milwaukee (Route 21) sits NAPA Auto Parts in Libertyville. Because I live in north Libertyville, over the last 5 years or so, I started to visit this store for automotive advice and supplies. Common supplies would include light bulbs for various lights on my car, front, and rear windshield wiper blades.
I’ve never been disappointed with NAPA, every time I visit, there’s always the “hello, can I help you with something” as I approach the counter. They typically will say “goodbye” and “have a good day” as I leave their store. What I like most about the store is the fact they quietly go about doing good work.
I’ve had a number of times over the years where my wiper blades didn’t fit right and there’s always someone in the store who’s willing to show me how to install new wiper blades. I’ve never seen “that isn’t my job mentality” at NAPA. Funny, I’ve had a few friends also get assistance with their wiper blades at NAPA without any issue. I suspect the NAPA auto mechanics and auto supply people are fairly adept and good with reading people and knowing when someone needs a little help. I’d say they are customer centric!
From my experience, I would not say they ‘wow’ you with their service but they just do good work learning about your needs and answering your questions. There are certain expectations I have visiting such a store and they always meet or exceed those expectations. I’ve learned over the years there won’t be any surprises as there have not been any surprises so far after eight or so visits. You expect good service by a friendly auto technician and that is what you receive.
I can be quite persnickety when it comes to recommending auto mechanics, restaurants or even auto supply store although I would not have any reservation to refer this particular NAPA store to others. They’ve made such a positive impression on me that their name would immediately come to mind if someone in Libertyville asked me if I knew of the auto supply store.
Recently, I’ve send a few friends and co-workers to this store for auto parts and assistance. Referrals to NAPA certainly validate what kind of job I think they’re doing serving.
1402 North Milwaukee Avenue
Libertyville, IL 60048-1393