The Party City Store Experience

My wife needed to buy some party supplies so she decided to visit The Party Store at the Mundelein Crossing Shopping Center. She had been to their website and seen they were having a 50% off sale on all summer items. In lieu of the upcoming graduation parties in June, she was looking to get her party supplies on sale.

Image from TurkeyCreek.com

While in Party City, she grabbed her glasses, plates, napkins and other decorations inside the store after seeing they were having a 50% off sale. She noticed the prices were a little more than she could afford but knowing she could get them for 50% off the regular price, she was interested. As she approached the check out area with all her party supplies, her items were rung up without the discount. My wife being astute and paying attention asked about the discount. The young man behind the counter said the marked price already considered the 50% discount. The original price was in very small print on the item and the current price took into consideration the 50% discount. Nowhere did it say that the current price listed already included the 50% discount.

Needless to say, my wife’s experience quickly changed and she decided not get these items. She felt mislead and somewhat manipulated and did not appreciate the young man’s “couldn’t care less” demeanor behind the counter. There was another shopper who had the same experience who also decided to pass and brought back her items too. It appears that at least there were two shoppers who exercised their principles that day. Not a way of a party supply store trying to increase their customer loyalty and build their brand. In addition, certainly not consumer centric by this Party Store. I wonder if employees who see other shoppers doing this will pass this along to the store manager or owner.

A few days later, my wife and I visited a Super Wal-mart who had a really good party selection and many of the items were no more than $1. The Party City claims that No one has more party for less, which I’d question − especially with our experience of finding many party items for a third or a half less than the Party City store.

If you had been in a similar situation, what would you have done?

 

 

 

 

 

Kevin Schwarm

I have over 25 years of professional experience in business, information technology (IT), and customer service. Industry experience in retail, medical insurance, higher education, non-profit, financial services, and property and casualty insurance. Customer focused professional interested in providing value (save time, money and aggravation) by evaluating and analyzing information, services and products with a unique perspective.

1 Response

  1. 09/22/2012

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