My Daughter’s Orthodonist – Dr. Arpino

My daughter had braces put on her teeth last year. Her orthodontist is Dr. Arpino; he’s located at 109 West Maple Ave in Libertyville.

About one week ago, my daughter and I enter the office and she moves over to the touch screen and looks for her picture. She touches her picture on the screen and then clicks OK. She’s all checked in, ready to be seen by the orthodontist. I think most kids find this neat – they’re empowered for a few minutes to take things from here.

Image from Cafepress.com

As I enter, I take a seat – usually looking for some reading material. Dr. Arpino’s office is a converted two story suburban house south of downtown Libertyville. I wait in the patient waiting area listening to WGN news as I attempt to read the local newspaper.

Towards the end of the appointment and before my daughter is finished, the receptionist tells me my daughter needs to be seen in 4 weeks or so. It provides me with a little time to consult my calendar to figure out the best date and time. The receptionist quickly provides an appointment card and asks me if I want a reminder phone call. “No thanks, I reply” Nice touch. I wait a minute or so, my daughter appears, and we are good to go. Pretty streamlined!

I guess there’s no need for the reminder, if my wife and I remember to place this appointment in our forthcoming calendar. Of course, if we refuse the reminder but forget about the appointment, we may receive a call next time even if we decline the offer.

Because of experiences like this, I certainly won’t mind bringing my daughter in for the next visit. It’s a painless process…

I feel Dr. Arpino’s office appreciates our business and I think they’re trying to be remarkable.

Kevin Schwarm

I have over 25 years of professional experience in business, information technology (IT), and customer service. Industry experience in retail, medical insurance, higher education, non-profit, financial services, and property and casualty insurance. Customer focused professional interested in providing value (save time, money and aggravation) by evaluating and analyzing information, services and products with a unique perspective.

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