Security Officer Going Above And Beyond?

I was stuck standing in line at the unemployment office one Friday and for everyone that has experienced this, this is certainly not an enviable experience. I arrived 45 minutes before the office opened figuring that I’d be one of the first 20 (ended up being 13th) in line in order to limit the amount of time I was going to spend there.

After being in line for about 30 minutes, I noticed the only person currently working in the office was the security guard. He was walking up and down the line asking people various questions such as: Do you need a pen? Do you need this form? What’s the purpose of your visit? He was also reminding people they needed 2 forms of identical. Just helping prepare clients to help streamline the process.

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Did he take the initiative to do this or is this part of his job description but regardless, he was certainly made a difference. Maybe helping out those folks currently in transition standing in line was helping him maintain order. At any rate, it was a bright touch to an office that certainly can use positive news. 

In fact, I visited the office the following week and observed the security guard doing the same thing. Kudos for leveraging the security guard to help the office move smoothly.

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