I was stuck standing in line at the unemployment office one Friday and for everyone that has experienced this, this is certainly not an enviable experience. I arrived 45 minutes before the office opened figuring that I’d be one of the first 20 (ended up being 13th) in line in order to limit the amount of time I was going to spend there.
After being in line for about 30 minutes, I noticed the only person currently working in the office was the security guard. He was walking up and down the line asking people various questions such as: Do you need a pen? Do you need this form? What’s the purpose of your visit? He was also reminding people they needed 2 forms of identical. Just helping prepare clients to help streamline the process.
Did he take the initiative to do this or is this part of his job description but regardless, he was certainly made a difference. Maybe helping out those folks currently in transition standing in line was helping him maintain order. At any rate, it was a bright touch to an office that certainly can use positive news.
In fact, I visited the office the following week and observed the security guard doing the same thing. Kudos for leveraging the security guard to help the office move smoothly.