Southwest Airlines Excelling At Service

At the Mitchell International in Milwaukee, Wisconsin, Southwest Airlines provides adults a temporary gate pass to assist minors at the gate who are under the age of 14. What a customer centric approach! I don’t know if all airlines provide this feature but I certainly appreciated this touch. This is something which was not permitted a few years ago when 9/11 was still a vivid memory. By getting a free gate pass, this enabled me to assist my daughter yesterday in finding the gate and explaining the next steps of the process to her. I have learned that the airline Midwest Express out of Mitchell has done this too in the past.

Kevin Schwarm

I have over 25 years of professional experience in business, information technology (IT), and customer service. Industry experience in retail, medical insurance, higher education, non-profit, financial services, and property and casualty insurance. Customer focused professional interested in providing value (save time, money and aggravation) by evaluating and analyzing information, services and products with a unique perspective.

1 Response

  1. Kevin Schwarm says:

    FYI, I saw the 2009 Illinois Travel Guide on a coffee table at a public institution and guess who was on the cover? Yes, it was Abraham Lincoln's picture on a Travel Guide in Illinois for the year 2009. Unbelievable!